Registration Terms

The term 'LiquidFractal' or 'us' or 'I' or 'we' refers to the owner of the business and website, whose physical address is PO Box 11157, Frankston, Victoria 3199 AUSTRALIA.  LiquidFractal's Australian Business Number is ABN 14 381 107 723.  The term 'you' refers to the user or viewer of our website, as applicable.  The term 'Tutor Client' refers to any individual who has purchased tuition services of any kind, including (but not limited to) Learning Domains.  The term "Client" refers to any individual who purchases any other service offered by LiquidFractal.

Although we attempt to notify as soon as possible of changes to these terms, they are subject to change without notice.

The use of this website and its paid or unpaid services is subject to the following terms of use:

• Registration on the website is mandatory for Tutor Clients and Clients.  This is for the purposes of administration, the generation of invoices, and the provision of additional services.  We remind Tutor Clients and Clients that their information is protected by our Privacy Policy.  Failure to register on the site does not constitute exemption from these Terms.  LiquidFractal reserves the right to terminate services without prior notification if the Tutor Client does not or refuses to register on the website.
   
• If a Tutor Client or Client does not register on the site after purchasing services, LiquidFractal reserves the right to register said Tutor Client or Client under the name and email address used for the original purchase.  This registration does not exempt you from responsibility for all website activity registered under the registered user name, nor does this registration grant any special privileges or alter the status of the Tutor Client or Client in any way.
   
• If a Tutor Client or Client is registered by LiquidFractal, they will be opted in to receiving newsletter emails from LiquidFractal regarding special offers and/or news.  Tutor Clients or Clients may opt out of these emails at any time by adjusting their Notification Settings.
   
• All Members and Clients are solely responsible for the security of their website passwords and all activity on the website registered under their account.  If there is suspicion that a password has been compromised, all Members and Clients are encouraged to change or reset their passwords.  If there are further issues regarding password integrity, they are encouraged to contact the Administrator for assistance.
   
• The content of this website is for your general information and use only. It is subject to change without notice.
   
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and that we will not be liable for any such inaccuracies or errors to the fullest extent permitted by law.
   
• You understand that LiquidFractal makes use of third-party software. As a result, software updates or changes may alter the website experience from time to time.
   
• Your use of any information or materials on this website is entirely at your own risk, for which LiquidFractal shall not be held liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
   
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
   
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
   
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. LiquidFractal does not necessarily endorse the content of linked website, and is in no way responsible for any damages incurred from interacting with linked website(s).
   
• LiquidFractal reserves the right to move, hide, or delete content without notice in accordance with best-practice policies.
   
• When an individual registers on the website, they are sent a validation email with a link that must be followed in order to validate the new account and enable use of the site.  If this link is not clicked within seven (7) days, the account expires and must be recreated.  LiquidFractal assumes no responsibility for loss of information or lack of resources due to the registrant's failure to validate their account.

For Tutor Clients and Other Clients (as applicable)

In addition to all other policies on this website, Tutor Clients (i.e., those who have registered and/or purchased hours for the purposes of VCE, undergraduate, or graduate-level assistance) and Clients (those who have registered and/or purchased hours for the purposes of assistances with professional documents and/or projects) accept the following Terms of Service, even if for any reason they do not hold active accounts on the LiquidFractal website:

Payment:

• LiquidFractal accepts payment in Australian Dollars (AUD) via cash or bank transfer (preferred), credit card, or PayPal.  Other currencies may be available on request.
   
• Payment for tuition services is expected 24 hours before the session begins.  If payment for outstanding sessions has not been received by the end of day before the day of the session(s), LiquidFractal reserves the right to cancel session(s) at its discretion and without notice.
   
• Chargebacks or suspension of payment for any reason will result in the immediate suspension or termination of tuition services, which may include the suspension of website accounts and loss of access to online materials.
   
• Refund or credit will only be given for: a) tutoring appointments missed by Liquidfractal, b) cancelled by the Tutor Client at least 24 hours before the appointed meeting time, or c) under special consideration (determined by LiquidFractal on a case-by-case basis).  There are no refunds for online tutoring packages once hours from that package have been redeemed.  If refunds are given under special circumstances, LiquidFractal reserves the right to assess redeemed package hours at the current single hour rate.  Note that this may result in no refund given, depending on the number of hours which have already been redeemed.
   

Availability & Scheduling:

• Availability is strictly on a first come, first served basis.  LiquidFractal does not guarantee availability at a given time unless said time is scheduled and paid for in advance.  Purchasing a session at a specific time (e.g., Thursday 5-7pm) does not automatically guarantee the future availability of that weekly time slot unless scheduled and paid for in advance.  During peak periods (e.g., exams, state-wide assessment periods) it is especially important to book in advance.  Tutor Clients who pay in advance are given scheduling priority.
   
• Session/Meeting Times: Tutor Clients and Clients are solely responsible for requesting dates and times which conform to the timezone for Melbourne, Australia, which is AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours.  LiquidFractal takes no responsibility whatsoever for sessions or meetings missed and/or forfeited due to timezone discrepancies. Use timeanddate.com to easily convert timezones.
   
• Expiration: Any purchased hours will expire, without refund, if not used within one year (365 days) from date of purchase unless prior arrangements are made.  It is the sole responsibility of the Tutor Client to schedule sessions within this time period.
   
• No-shows: if a Tutor Client does not appear for a session and does not notify me beforehand, that session is forfeited without refund.  In such cases, I reserve the right to wait no more than 15 minutes before considering the session forfeit.
   
• Public holidays: I do not guarantee availability over public holidays, and surcharges may apply for tutoring sessions scheduled on holidays.
   
• Clients who repeatedly cancel or do not show up for sessions without giving adequate notice (outlined above) may be denied further services without notice or refund.
   
• LiquidFractal reserves the right to terminate services and, where applicable, administer refunds at any time and without prior notice.
   
• Unless otherwise agreed to, a Tutor Client's account is to be used only by the individual who is registered by that name on the website.  Sharing an account with other individuals constitutes grounds for the immediate suspension and possible termination of said account without refund.
   
• Tuition hours are not transferrable unless by prior arrangement.
   
• LiquidFractal makes every attempt to achieve a positive outcome for Tutor Clients, but it remains solely the Tutor Client's responsibility to make productive use of the tools, information, and insights provided.  LiquidFractal assumes no responsibility for negative outcomes, including but not limited to assessments or exam scores.
   
• After a Tutor Client's subscription period and/or payment for services has ended, their status on the website will revert from Tutor Client to Member.  They can post/respond to messages and otherwise participate in the community, but will no longer be able to access their private Learning Domain or any other benefits specific to Tutor Clients.  Resuming tutoring services will restore access to the Tutor Client's existing private resources.  Tutor Clients who have reverted to Member status and who choose to purchase tuition services again may be eligible for privileged loyalty rates.
   
• LiquidFractal reserves the right to suspend or cancel, immediately and without notice, online and/or in-person services for any account whose payment is refused for any reason.  In such cases, access to the person's existing on-site content is left solely to our discretion.  Payment of contracted fees (and penalties, if applicable) may be necessary to restore access to existing content.
   
• LiquidFractal reserves the right to suspend, delete, or revert to Member status, immediately and without notice, any account which has been inactive for a period of 28 days without communication or notification of absence.
   
• All educational materials created at the request of Tutor Clients remain the sole property of LiquidFractal and may not be used for any purposes other than those related to tuition sessions with LiquidFractal.
   
• With the exception of in-person tutoring sessions, contact with Tutor Clients is conducted exclusively through this website and its affiliate sites, if any.  If necessary, phone calls, Skype, email, chat, and other avenues must be arranged with me in advance.  Phone calls, emails, Skype calls, or requests through the aforementioned other avenues regarding project/essay tutoring that have not been prearranged will not receive a response.
   
• Any breaches of website rules and policies (including but not limited to: abusive behaviour, posting of illegal content, plagiarism, posting of copyrighted material without permission, sharing one's account with someone else) may result in the Tutor Client being temporarily or permanently banned without refund of paid fees.  If the Tutor Client feels an error has been made, they must appeal in writing by sending notice to LiquidFractal's physical address.
   
• LiquidFractal makes every effort to notify members and Clients of downtime, and endeavours to provide as close to 100% uptime as possible.  However, we take no responsibility for acts of God, server-side issues, DDOS attacks or any other unforeseen events affecting client access to the site.  There may also be brief downtime for software upgrades and site backups.  For these reasons, members and Clients are encouraged to make regular backups of their content.